Terms of Service
These terms govern your use of orcarender.com and its studio, APIs, and related rendering services, provided by the operator of OrcaRender ("OrcaRender", "we", "us"). Contact support@orcarender.com for service, billing, rights, or abuse questions. By using the service after these terms are presented to you, you agree to them. If acting for an organization, you must have authority to bind it. A separately signed agreement controls where it expressly conflicts with these terms.
1. Eligibility and accounts
You must be at least 18 and legally able to enter this agreement. Provide accurate account information, keep credentials secure, and promptly report suspected unauthorized access. You are responsible for authorized activity through your account and for your application's users. Do not share secrets in prompts, public links, or support messages.
2. Rendering and API use
We provide queued, asynchronous image/video processing and related tools, subject to supported models, formats, quotas, storage limits, and available capacity. Queue estimates are not guaranteed delivery times. Use the documented APIs and idempotency mechanisms; do not bypass authentication, ownership checks, concurrency limits, or billing controls.
AI outputs can be inaccurate, non-unique, visually inconsistent, or unsuitable for your purpose. Review results before publishing or relying on them. We do not promise identity preservation, copyright protection, exclusivity, uninterrupted availability, or fitness for high-stakes medical, legal, financial, or safety decisions. No service-level agreement is included unless separately agreed.
3. Your content and output rights
You retain the rights you have in your inputs. As between you and OrcaRender, we do not claim ownership of generated outputs. Output use remains subject to applicable law, third-party rights, and any model-specific license or restrictions disclosed for the model. We cannot grant rights we do not own or guarantee an output is legally protectable or free of third-party claims.
You authorize us and service providers supporting your request to host, copy, transmit, process, and display your content as needed to provide the service, deliver results, troubleshoot, address abuse, and meet legal obligations, with retention described in our policies. This permission does not authorize selling your content as a training dataset or training our general-purpose models on it. You must have rights and any necessary permissions for media, likenesses, reference URLs, and personal information you submit.
4. Acceptable use
You may not use the service to:
- Create, obtain, or distribute child sexual abuse material, sexual depictions of minors, or non-consensual intimate imagery.
- Commit fraud, malicious impersonation, unlawful surveillance, targeted harassment, or violations of privacy, intellectual-property, or other legal rights.
- Generate unlawful threats or content facilitating violence or other illegal activity.
- Probe unauthorized systems, obtain secrets, distribute malware, evade safeguards, or interfere with the service or other customers.
- Submit data subject to special regulatory or residency requirements that the service has not agreed to support.
Report suspected abuse or rights violations to our contact address with relevant URLs or operation identifiers and an explanation. Do not send illegal media itself. We may investigate, restrict access, remove content, preserve necessary evidence, or cooperate with lawful requests. Automated quality checks are not a guarantee that all prohibited content is detected.
5. Prices, credits, and payments
Applicable prices, credit requirements, renewal periods, and taxes are those disclosed in the service or checkout, or in your separate agreement. Studio credits and USD-metered integration usage are distinct. Credits are service-use units, not currency or an investment; any cash refund rights are governed by the purchase terms and applicable law.
For the asynchronous USD video API, we freeze the accepted model/resolution/audio quote and charge successful requested output seconds once. Failed or cancelled operations have no successful-generation usage charge. Internal retries do not create a second usage charge, and GPU selection does not change an accepted quote. Availability expiry of a previously delivered result does not itself cancel that charge. These rules do not redefine separate Studio subscription or credit-plan charges.
Subscriptions renew as disclosed at checkout until cancelled through the available billing controls. Review the checkout and billing portal for your renewal and cancellation details. Contact us about mistaken or duplicate charges, service-credit corrections, and refund requests. Nothing here excludes mandatory cancellation, withdrawal, refund, or consumer rights. Future price changes do not retroactively reprice accepted USD video requests.
If you buy access through OpenRouter or another reseller/integrator, its payment terms govern its charges to you. Our provider payment arrangements with that organization are separate; these terms do not impose a bespoke settlement schedule on it.
6. Privacy, retention, and third parties
The Privacy Policy and Data Policy explain processing, external AI features, retention, and deletion. Download important results before they expire and keep your own backups. We do not promise permanent storage, zero retention, or a particular processing location without a separate agreement.
Requested features may depend on models, compute hosts, payment processors, and external services with their own terms. You must comply with applicable model-use restrictions and the rights associated with content retrieved from third-party sources.
7. Suspension and termination
You may stop using the service, cancel subscriptions through the billing controls, and request account deletion. Stopping API calls alone does not cancel a subscription. We may suspend or terminate access for material misuse, nonpayment, legal obligations, or threats to the service, with notice where practical and lawful. We may restrict features for maintenance or capacity. Termination does not erase valid charges or override mandatory refund rights; retention obligations and appropriate ownership, payment, and liability provisions survive.
8. Warranties and liability
To the extent permitted by applicable law, the service and AI outputs are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not responsible for consequential or indirect loss, lost profits, or loss arising from your reliance on unreviewed outputs, to the extent such exclusions are lawful.
To the extent permitted by law, our aggregate liability arising from the service is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. These limitations do not exclude fraud, intentional misconduct, liabilities that cannot legally be limited, or mandatory consumer protections.
9. Questions, disputes, and changes
Please contact us first so we can try to resolve a concern. These terms do not impose mandatory arbitration, a class-action waiver, or a choice of court that removes rights provided by applicable law. We may update these terms prospectively, update the effective date, and give notice where required. Material changes will not retroactively alter an accepted order. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.